Customer Service Representative 1

Corbeil-Essonnes, France

Your missions:

Operational management of a portfolio of X-FAB customers,
Build a strong relationship with customers,
Represent the customer's interests throughout the supply chain.
Communicate on a daily basis to ensure their needs are taken into account,
Receive, interpret and respond to orders and sales forecasts,
Monitor the execution of the order book in liaison with internal players and other Group entities.
Guarantee proper execution of contracts and specific requests,
Work to maximize customer orders based on sales forecast data,
Integrate new customers: implement customer requirements internally on the basis of contracts,
Coordinate the introduction of new products: manage prototypes.
Understand and transcribe information from the Supply Chain and Scheduling departments.
Participate in continuous improvement projects.

Your profile:

Degree: Bac+5 (Master II, engineering school,...) with a specialization in supply chain, customer relations,
Experience: Beginners accepted with initial experience in customer relations in an industrial environment (internship/apprenticeship),
Having developed a strong customer orientation and excellent interpersonal skills, you'll be able to interface with different entities, both internally and externally,
Confident in your abilities, you are able to work with the information at your disposal.
Fluent English (reading, writing, speaking), advanced Excel skills and knowledge of an ERP (e.g. Microsoft AX).

Contact person : Rymaine Guerra