Customer Quality Engineer (M/F/D)

Corbeil-Essonnes, France

Job Purpose
To be responsible for and guarantee the quality of products and services provided to customers, serving as their primary interface for all quality-related matters.

Main Responsibilities

1. Customer Interface:

   • Act as the primary contact for the customer.

   • Commit to resolving issues on behalf of the company.

   • Represent customer interests within X-FAB France.

   • Follow up on specific customer requests.

2. Product and Service Compliance:

   • Ensure compliance of products and services with internal procedures and contractual conditions.

   • Validate and implement quality methods to meet customer expectations.

3. Internal Coordination:

   • Coordinate interactions between customers and internal teams (Process Engineers, R&D, etc.).

   • Oversee analyses performed by group laboratories and ensure results are delivered within agreed timelines.

4. Quality Issue Management:

   • Identify and analyze quality-related issues.

   • Organize the development and monitoring of corrective and preventive action plans.

5. Corrective Action Follow-up:

   • Lead corrective/preventive actions following customer requests or incidents affecting product or service quality.

   • Ensure these actions are implemented effectively.

6. External Audits:

   • Participate in the preparation and execution of external quality audits.

Desired Profile

• Expertise in quality management, project management, and customer relations.

• Excellent analytical and problem-solving skills.

• Ability to work collaboratively and coordinate multiple stakeholders.

• Strong proficiency in quality tools and methods.

Contact person : Rymaine Guerra

Apply now

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